1. Log in to the JMB World Marketplace using your JMB membership number and Password.
2. After searching for and selecting a product of your choice, enter the information required for your request.
3. Enter your JMB membership number and One-time password. (Must be the same JMB member who entered the information in Step 1.)
4. Miles will be deducted from your account at the time of your request.

• We offer products from 4000 miles.
• Miles include shipping and taxes, and they vary depending on the shipping country.

• For members living in Japan who have registered to the JALCARD Family Program, awards requested by pooling family mileage may be used by the primary member, the primary member's spouse, the primary member's relatives within the second degree of kinship, and the spouses of the primary member's brothers/sisters-in-law.
  For more details, please refer to the notes on redemption of awards using the JALCARD Family Program.

  JALCARD Family Program (available in Japanese only)

• For members living outside of Japan, please refer to the notes on award redemptions using the JAL Family Club mileage pool.

  What is JAL Family Club?

• Miles will be deducted from your account at the time of your request.

• Once deducted, miles cannot be returned to the original account, used in exchange for a different product, or exchanged for cash.

You can choose to omit the JAL Coupon redemption/mailing process by directly exchanging your miles for a product of your choice.

Please note that this service cannot be used for requested JAL Coupons that have already been sent to your JMB registered address.

Learn more about how to apply

• Selected products can be delivered to the JMB member, the JMB member's spouse, the JMB member's relatives within the second degree of kinship, and the spouses of the JMB member's brothers/sisters-in-law.
  • *If a selected product is to be delivered to an eligible relative, you may be asked to show proof of relationship.
• Services that pass through the JMB World Marketplace are provided by Ascenda, a JAL partner.
  JAL assumes no responsibility for any issues or damages resulting from the use of this service.
• For other notes and reminders regarding this service, please review the frequently asked questions and the terms and conditions of use found on the JMB World Marketplace.
• Your JMB membership number, Password and One-time password are required to use the services offered on the JMB World Marketplace.
  To redeem miles, you need to register your email address to JMB account, in advance.

  How to proceed if you cannot log in